Red Lion Hotel Kansas City, MO, USA
Feb 06, 2018Full time
Job Description The primary objectives for this position are hotel inspections, training and hotel support within assigned region. Conduct annual property inspection. For low scoring properties, create action plans to ensure success Member success in meeting Brand criteria/performance. Review STR report and revenue strategy during inspection to better enable Member performance Conduct monthly calls to each property to ensure progress and provide support. Assist hotels with sales, marketing, revenue and customer service issues. Work closely with Member Care Management team, as well as the rest of our Member & Franchise operations department, to resolve member issues. Assist Members with sales blitz / sales calls including training on cold calls and assisting on local sales visits with Member. Review TripAdvisor reviews and scores with Member properties. Train Member on how to respond to reviews to manage a favorable online reputation Review/ train each Member in region on the Central Reservation System On occasion, attend regional AAHOA trade show within your region to maintain relationship with current Members and network with Development team for prospective new Members Attend Training Academy/Regional Meetings in your region. For Management Positions: Review, comply with, and promote the companys Affirmative Action Plans for minorities, women, veterans and persons with disabilities. Qualifications Bachelors degree or experience in lieu of degree Successful candidate will have at least 3 years hotel sales, marketing and/or operational managerial experience. Applicant must live in assigned region. Applicant must be able to travel to all properties within assigned region. Excellent verbal and written communication skills are required. Excellent computer skills (Microsoft Outlook, Word, Excel) Individual must be able to work productively with limited supervision. Time management and ability to multitask are essential to the success of this fast pace position. Individual will spend 80-120 nights per year on the road. Must be able to climb, bend, walk extensively, sit for long periods of time (travel time in car) lift, reach, extend and every aspect of proper inspection of guest rooms, public areas, exteriors, storage areas and every other aspect of the building. Additional Information All your information will be kept confidential according to EEO guidelines.