Portland, OR, USA
Sr. Client Success Manager
Catalyte - Portland, OR
UnitedStatesJobsCareers is in partnership with Catalyte to find a skilled Sr. Client Success Manager.
The ideal CSM candidate is someone with a deep understanding of what it takes to manage a client to successful results in their use of outsourced software development services, and who understands how to help an organization maximize the targeted effectiveness of a breadth of services across staff augmentation, project work and managed services. Experience in software delivery is critical – this role must understand the operational execution of and challenges around how enterprise, web and mobile applications are built, enhanced and modernized. CSMs welcome complex challenges and relish the opportunity to consult with clients to solve their problems and transform their approach to application development and maintenance.
To achieve success, you must be truly passionate about customer success and advocacy, and you must have a proven track record of delivering excellent outcomes around client satisfaction, retention and Net Promoter Score (NPS) results.
CSMs build client partnerships by communicating flawlessly, establishing trust and credibility, delivering to their commitments, understanding problems, crafting solutions, providing thought leadership and offering strategic advice. They deliver proven value quickly for both clients and Catalyte by leveraging an in-depth knowledge of clients, a clear understanding of Catalyte’s capabilities and services, and extensive domain expertise. CSMs are enthusiastic client-facing professionals who serve as trusted advisors for each client in optimizing their use of Catalyte capabilities and services to drive success via data, insights, and industry best practices in user experience design, software development and quality engineering.
Client Success and Consulting
Meet or exceed objectives and key results (OKRs) around client retention, satisfaction, reference-ability and Net Promoter Score (NPS) results.
Develop, execute and maintain client strategies to drive OKRs.
Contribute to contract and proposals, including statements of work, renewals, extensions, RFP/RFI responses and other add-on business.
Partner with sales to identify new opportunities within existing accounts and support up-selling and cross-selling.
Manage client success metrics and expectations, monitor and measure customer satisfaction, and succinctly communicate delivered value. Facilitate internal distribution and communication of this information.
Build and maintain domain expertise within your client’s markets and industries.
Monitor key performance indicators for Catalyte delivery teams and work with Development Managers and other colleagues in software delivery to resolve any issues with individual and team performance.
Demonstrate strong empathy for clients and commitment to their success.
Digest software delivery data and project results, synthesize findings, collaborate with Catalyte tea and present findings back to clients in an actionable and concise way.
Identify and mitigate risks to client relationships.
Work with Development Managers to effectively leverage internal solution delivery resources to provide advice, thought leadership and added value to client organizations.
Analyze client software delivery domains and practices, compare to industry best practices, collaborate with Development Managers to identify opportunities for improvement, propose improvements based on LOE and ROI, and partner with clients to affect change.
Understand the client's business goals and technical environment, including the high-level architecture, technologies, languages and frameworks being used by the client.
Ensure internal alignment on account strategy by working with Development Managers and partnering with internal teams to develop and execute on account plans as needed.
Continually assess, document, and analyze client progress toward goals and desired results.
Provide feedback to fellow team members professionally and constructively, and actively seek feedback for professional improvement and growth.
Client Relationship Management
Develop and maintain effective, productive relationships with all key decision makers and influencers within the client organization. Support sales in their relationship-building activities and objectives by sharing information.
Manage strategies and tactics for resolving any client issues or escalations.
Partner with marketing to identify, develop and produce customer success case studies.
Cultivate key client relationships with both breadth and depth.
Facilitate resolution of contractual and accounting-related client support issues.
Maintain and enhance client satisfaction by providing ongoing, proactive support throughout the customer life cycle.
Maintain and deliver internal and external metric reporting.
Leverage Catalyte team, methodologies and best practices to support client on-boarding, consulting and ongoing opportunity discovery.
Lead internal client success planning and strategy sessions.
Identify, track and resolve all issues and risks associated with client satisfaction and retention.
Develop and deliver periodic customer success reviews that confirm client satisfaction and alignment, resolve issues with the help of our Development Managers, and course-correct as needed to enable client retention and satisfaction.
Drive resolution of any client escalations by coordinating with Development Managers and owning the client issue until its resolution.
Manage client expectations effectively.
Ensure any account issues are resolved quickly, leveraging resources from across the company as needed.
REQUIRED SKILLS AND EXPERIENCE
5+ years of experience in a client success, account management or client services position, focusing on driving client satisfaction and building relationships within large companies.
Experience in contract definition (drafting statements of work, defining services and deliverables, etc.).
Excellent interpersonal skills and ability to influence for results, with the ability to communicate efficiently with software delivery professionals (Program Managers, Tech Leads, Development Managers, Directors) and client executives (VPs, CTOs, etc.)
Excellent communication, presentation and facilitation skills, with the ability to explain technical subjects and concepts to non-technical stakeholders.
Ability to deliver results under pressure, work independently, and take ownership of relationships and responsibilities.
Proven track record of meeting or exceeding performance and retention goals.
Proven experience with and understanding of application development and software delivery, including an understanding of the software delivery lifecycle (SDLC) and agile software development.
Strong critical thinking and situational awareness.
Software project experience strongly preferred (e.g. Project Manager, Business Analyst, Tech Lead, Developer, QA, etc.), preferably in a consulting environment.
Strong analytical, organizational and interpersonal skills.
Ability to quickly build trust and rapport.
Self-motivated with a strong sense of accountability.
Ability to develop long-term strategic and executive-level relationships
Bachelor’s degree in computer science or business is a plus.
Possesses a solid understanding of software requirements management, user experience design, application programming and system design.
Ethical, organized and trustworthy.
Willingness to travel as required (typically less than 25%)
Job Type: Full-time
client success and account management: 6 years
Software: 5 years
Do not repost this job verbatim on Indee
Wilton, CT, USA
Senior Product Quality Engineer
Melissa & Doug - Wilton, CT
UnitedStatesJobsCareers is partnering with Melissa & Doug to find their next talented Senior Product Quality Engineer!
SENIOR PRODUCT QUALITY ENGINEER
Imagine working for a company with a mission you can truly believe in, a playful and energetic culture, a talented team of co-workers, and a bright future! Melissa & Doug, the toy company committed to nurturing childhood wonder, is looking for a Senior Product Quality Engineer. In this role, you’ll be an essential part of our mission to inspire creativity and imagination in children throughout the world with thoughtfully designed toys that spark free play.
Melissa and Doug began working out of a garage in 1988 making toys that inspire. While they’ve grown the company to 2,000 products and 1,000 employees, it still has the heart of a start-up! Since we hire for skill, not resume, you’ll work with playful people from surprising backgrounds. Whether you’re a theater major looking to move into sales or a small business owner wanting to try customer care, we want to hear from you! Join our talented team and you’ll be inspired by your work every day.
ROLE OVERVIEW Our product engineers are tasked with delivering design-driven concepts to market that are durable and meet all of M&D’s safety and performance requirements.
Partner with the design and development engineering teams, from earliest points in the NPD process, to ensure applicable elements of safety, reliability and performance are identified and able to be incorporated in the final designs.
Support enhancement and development of NPD processes to make the inclusion of quality engineering standards and assessments a natural part of the process, with the right input at the right time.
Evaluate products, and in concurrence with development engineering, document and outline risks, changes and modifications necessary to ensure the M&D level of product compliance is achieved.
Work on establishing the uniform use of standardized tools and applications across our teams and key supplier bases as appropriate.
Support M&D’s continuous product and process improvement programs
Suggest/promote new technologies to help expand the play and categories of M&D product
Generate product technical files.
Minimum of 10-15 years of experience in Product Quality Engineering in the consumer products industry, preferably the toy industry. Toy industry experience preferred consumer products industry experience a must.
Hands-on problem solver with strong skills in learning and using tools like Solidworks, and others.
Experience working with mixed materials (plastics, wood, metal, textile), hard and soft goods, and the integration of these materials (electronics knowledge a plus)
Experience with tool/mold design
Ability to manage multiple projects simultaneously with superior attention to detail.
BENEFITS Medical, Dental, Vision, 401K, Life Insurance, LTD, flexible spending plans, and significant employee discounts
Job Type: Full-time
Tool & mold design: 10 years
Solidworks: 10 years
Consumer Products industry: 10 years
mixed materials (plastics, wood, metal, textile): 10 years
Finished goods manufacturing: 10 years
Martinez, CA, USA
Nurse Practitioner (NP) or Physician Assistant (PA)
CareOnSite - Martinez, CA
Estimated salary $116K
CareOnsite, a California corporation providing occupational medical services statewide for over 35 years, has an excellent opportunity for a Nurse Practitioner at its Martinez, CA location. The ideal candidate is energetic, friendly, organized, and can effectively multi task, with 2 years or more experience in general medicine, occupational health, or emergency room nursing.
CareOnSite, in partnership with UnitedStatesJobsCareers , is looking for a Nurse Practitioner (NP) or Physician Assistant (PA) to join their team in Martinez, CA!
Performs therapeutic and minor surgical procedures, such as injections, immunizations, suturing, SubQ foreign body removal, simple foreign body removal of the eye/cornea, and burn care
Instructs and counsels patients regarding compliance with prescribed therapeutic treatments and health maintenance to ensure best possible outcomes
Obtains and reviews patient histories, performs physical exams and record physical findings in patient's electronic chart to develop comprehensive medical status, diagnosis and clinical treatment plans
Orders and interprets diagnostic tests, i.e., x-rays, electrocardiogram, and laboratory tests
2+ years experience in General Medicine, Occupational Health, or Emergency Room nursing
Nurse Practitioner (NP) license in CA or eligibility for licensure/reciprocity
Current DEA license
Current BCLS (CPR/AED) or ACLS certification
Excellent written and verbal communication skills in English
Job Type: Full-time
NP or PA: 2 years
Occupational Health/ER/Urgent Care: 2 years
Required licenses or certifications:
NP or PA in CA or eligible for licensure
Minimum Nursing Degree required:
Master of Science in Nursing (MSN)
Arlington Heights, IL, USA
Attending Physician (Geriatrics / Internal Medicine
MPAC - Arlington Heights, IL
In this full-time position, the physician will serve as the Primary Care Physician at the subacute nursing facility in collaboration with MPAC Healthcare APC’s (nurse practitioner's or physician assistants) and MPAC Healthcare Physicians. The physician’s position is based on regulated scopes of practice. This includes taking the patient’s medical history, performing physical examinations, diagnosing problems and prescribing treatments. The physician will provide leadership in developing and supervising the patient's overall health care plan in conjunction with MPAC Healthcare's APC’s and Physicians.
This is a full-time position. Generally, the hours are Mon-Fri from 9:00-5:00 but we can accommodate other schedules by request. Little to no on-call. Calls are minimal because the on-site APC handle many of the patient management activities.
At MPAC Healthcare, we’re looking for physicians with strong interpersonal skills. The physician must be able to build trust and rapport with patients and staff. We’re looking for someone who has a passion for providing high quality healthcare and the disposition to treat patients like old friends rather than case numbers.
Doctor of Medicine (M.D.) or Doctor of Osteopathic Medicine (D.O.) degree from an accredited medical school or university
Licensed as a physician in the State of Illinois or eligibility to obtain a license prior to starting employment.
Board eligibility or certification in Internal Medicine or Family Medicine
Illinois and Federal controlled substance license or eligibility to obtain license prior to starting employment
Able to work independently and serve as a leader for the team
Excellent bedside manner and interpersonal skillsResponsibilities include:
Function as the PCP for residents at select SNF’s
Examines, diagnoses and treats patients with acute illnesses and injuries or exacerbation of chronic disease
Orders evidence-based testing, prescribes medications and refers to outside specialists as required
Function as the supervising/collaborating physician for PA’s and NP’s
May need to serve in a Medical Directorship role for select SNF's if/when the need arises
5 weeks of paid time off (including vacation, sick, CME and holidays)
Full benefits package including health, dental and vision insurance plus 401K
Support from a physician-owned practice ensures you maintain a healthy work/life balance
Competitive compensation package
Paid malpractice coverage provided through MPAC Healthcare
Work for a fast growing and fun company that is making a difference in how healthcare is being delivered
Job Type: Full-time
Geriatric Care: 1 year
Internal Medicine: 1 year
Hospitalist: 1 year
Required license or certification:
Illinois Physician/MD License